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Ethical Decision-Making in the Hospitality Industry, by Christine Jaszay Ph.D., Paul Dunk
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With an integrated case study approach, this book offers a comprehensive and reader-friendly method for future managers to learn how to recognize and analyze ethical dilemmas—giving them a strong foundation for making decisions based on sound ethical principles. Prepares readers to manage others successfully by helping them understand and posses the social skills necessary to ensure successful ethical interaction. Throughout the book, an on-going realistic case study of a fictional establishment presents all the possible ethical situations that may come up in the real world. Addresses the behavioral areas that influence the ability to be ethical such as civility, courtesy, problem-solving, diversity, communication, stress management, delegation, time management, and humility. Presents over 50 situations in segments of the case study for identifying the decision options, stakeholders, and the possible consequences to the stakeholders for the various decision options, and any of the Ethical Principles for Hospitality Managers that might be violated by these decisions. For those in human resource and hospitality management positions.
- Sales Rank: #1187372 in Books
- Brand: Jaszay, Christine, Ph.D./ Dunk, Paul
- Published on: 2005-02-21
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 1.10" w x 7.00" l, 1.44 pounds
- Binding: Paperback
- 464 pages
From the Back Cover
With an integrated case study approach, this book offers a comprehensive and reader-friendly method for future managers to learn how to recognize and analyze ethical dilemmas—giving them a strong foundation for making decisions based on sound ethical principles. Prepares readers to manage others successfully by helping them understand and posses the social skills necessary to ensure successful ethical interaction. Throughout the book, an on-going realistic case study of a fictional establishment presents all the possible ethical situations that may come up in the real world.Addresses the behavioral areas that influence the ability to be ethical such as civility, courtesy, problem-solving, diversity, communication, stress management, delegation, time management, and humility. Presents over 50 situations in segments of the case study for identifying the decision options, stakeholders, and the possible consequences to the stakeholders for the various decision options, and any of the Ethical Principles for Hospitality Managers that might be violated by these decisions.For those in human resource and hospitality management positions.
About the Author
Christine Jaszay, Ph.D. is an Associate Professor and Director of Isbell Hospitality Ethics at the School of Hotel and Restaurant Management at Northern Arizona University. She has two graduate degrees with minors in instructional design from Purdue University. She has 16 years university teaching experience and 15 years hospitality industry experience.
Paul Dunk is a freelance writer and author of over eighty short stories, three novellas, and two novels. His most recent book is a collection of short stories called, AStraight Up, A which can be ordered on-line @ www.xlibris.com. He has over fifteen yearsA hospitality industry experience and won the 4th grade perfect attendance award at Gary School in West Chicago. Teacher said, AI like the guy - - but, yAknow, why isn't he sick more?A
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I am happy with my purchase but not with Amazon
By Andrea Wray
I am happy with my purchase, the high quality of the used books and the prompt arrival orders. But I would warn you to be very careful when making your purchases on Amazon. I still do not know what I did wrong, but I ended up ordering some books twice. I desperately tried to stop the shipment, but Amazon does not list a phone number and the online cancelation was in a loop that did not work! Because the shipment ultimatelly ended up in Kingston, Jamaica the cost to return the double ordered books is more than the cost of the books. So I am now left with three books I had NO INTENTION of ordering nor any use for and I can not find a buyer here in Jamaica. I am going to be VERY angry when my credit card bill arrives.
1 of 2 people found the following review helpful.
ethics book
By chefbina
I was very pleased with the price of the book and how quickly it got to my home after ordering. If I remember correctly, it was about a week after ordering that the book was in my mailbox. It was a great relief to know it was here before my next quarter.
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Five Stars
By Shane
Good book
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