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From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little things — the details that demonstrate that we know how to communicate and interact with others on a professional level, regardless of our position or occupation. In this book, longtime business communications consultant and trainer Barbara Pachter offers 601 essential ways to approach every business situation and relationship with confidence and ease. With its empathetic tone and entertaining real-life anecdotes, When the Little Things Count . . . and They Always Count offers inspiration and advice to help get us to the next level of professionalism and success.
- Sales Rank: #112425 in Books
- Brand: Brand: Da Capo Press
- Published on: 2006-08-23
- Original language: English
- Number of items: 1
- Dimensions: 7.25" h x 5.50" w x .50" l, .39 pounds
- Binding: Paperback
- 192 pages
- Used Book in Good Condition
About the Author
Barbara Pachter is a business communications consultant, coach, and seminar leader who speaks nationally and internationally on topics including assertiveness, business etiquette, international communications, conflict, women’s issues, and presentation skills. She has conducted over 1,500 skill-building seminars for clients including Microsoft, DaimlerChrysler, Merck & Co., NASA, and Pfizer, Inc. She is the coauthor of five books on business etiquette and communication skills, including The Prentice-Hall Complete Business Etiquette Handbook, The Power of Positive Confrontation, and The Jerk with the Cell Phone. She lives in Cherry Hill, New Jersey.
Susan Magee, an award-winning writer, is the author of the humorous travel guide UFO USA and the coauthor of several other books, including Why Can’t You Read My Mind? and, with Barbara Pachter, The Power of Positive Confrontation and The Jerk with the Cell Phone. She lives with her family outside of Philadelphia.
Most helpful customer reviews
0 of 0 people found the following review helpful.
This book is a really fun read. I had to get it for one ...
By Kaila Gilstrap
This book is a really fun read. I had to get it for one of my grad school classes and it has been a great break from normal dry textbook readings.
15 of 17 people found the following review helpful.
Counting the Essential Little Things
By John Krysa
This book gives 601 little things that you probably already do know, but I bet that if you have to stop and think about them, you will realize that you do not remember them. A very good book that reminds us of the way to do things a little better than we were doing them now, and a reminder for the other 599 things that we were doing to keep on doing. This book gives something for everyone. I am glad that I bought it, and I will read it more than once, you can be sure of that.
11 of 12 people found the following review helpful.
An amazing little book on manners
By Frederick de Serres
This is trully well worth buying and reading! I needed this information 30 years ago. How nice to see something to help people be more successful by doing and saying "the right thing"!
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