Free Ebook Total Quality Management: A Cross Functional Perspective, by Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, F
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Total Quality Management: A Cross Functional Perspective, by Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, F
Free Ebook Total Quality Management: A Cross Functional Perspective, by Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, F
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The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
- Sales Rank: #2234802 in Books
- Published on: 1996-02-16
- Original language: English
- Number of items: 1
- Dimensions: 9.41" h x 1.17" w x 7.72" l, 2.57 pounds
- Binding: Paperback
- 656 pages
Review
Instructor's Resource Guide, Microtest Computerized Test Bank and Data Disk available. -- The publisher, John Wiley & Sons
From the Publisher
The emphasis of quality is pervading every facet of business and managers are required to know and apply TQM principles. It explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy and the main statistical and analytical tools for achieving quality improvement and control. It provides a balance of managerial and statistical coverage and addresses "hot" topics such as cross-functional integration, culture change, global strategy and much more.
About the Author
Ashok Rao
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger
Most helpful customer reviews
0 of 0 people found the following review helpful.
Prescribed Textbook for Quality Papers
By aucklander
This book is used in the local university as a prescribed textbook for few postgraduate papers in the subject related to Quality and Quality Assurance. The textbook may be considered 'old', but the ideas are still relevant today as many quality related 'theories' are revamp cosmetically for commercial reasons...
I believe its a 'must-have' reference-style book for any quality people whom may be familiar with one 'tool' but not other tools, the book provide steps for each theory backing it up with one or two case studies to help reader understand how each process works in the 'real world'.
I believe the book is useful for both 'manufacturing' industry as well as 'service' industry.
1 of 3 people found the following review helpful.
Possibly the best book on TQM
By Joe
The book is succinct and doesn't mince words.
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